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Salt Lake City shows My SLC portal gains and road map for chat, integrations
Summary
City staff reported steady My SLC adoption and integration work that connects resident requests to agency work-order systems, and outlined plans for in-app chat, service-level agreements and cross-jurisdictional login coordination.
Salt Lake City staff gave the council a status update on My SLC, the city’s resident portal and mobile app, showing steady month-over-month growth and new integrations with department work-order systems.
“My SLC is built on the Salesforce platform, which we use for many applications throughout the city,” Aaron Bentley, Chief Information Officer, said, describing the platform choice that lets web and mobile experiences share a single backend. Bentley said the team has added integrations so that departmental crews that receive work orders in their native systems can update status without entering information in My SLC.
Why it matters: Council members said My SLC makes it easier for residents to report issues even when they don’t know which department handles them, and they pushed for clearer service-level…
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