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Long tells Senate Finance Committee he will prioritize IRS modernization, customer service and a review of direct‑file
Summary
Representative Billy Long told senators he will push for IT modernization, produce a written modernization plan, travel to IRS offices, and review the agency's direct‑file program. Senators pressed him on restoring taxpayer advocate staffing and improving phone service.
Representative Billy Long told the Senate Finance Committee he would prioritize technology upgrades and customer service if confirmed as commissioner of the Internal Revenue Service, committing to write down a comprehensive modernization plan and to spend time meeting with front‑line employees.
Long told the panel he would “arrive 90 minutes before the office opens every single day” so employees could meet with him, and he repeatedly framed culture change as essential to improving taxpayer interactions. Senator Young pressed Long for a written modernization plan; Long answered…
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