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Board discusses automated transcripts, missed‑hearing reminders and CAMS support needs
Summary
Board members asked whether automated transcripts, text hearing reminders and additional IT support could reduce missed hearings and improve operations; staff said automated transcripts exist but are not yet accurate enough to be official and that IT is recruiting developers and supporting CAMS improvements.
SACRAMENTO — Board members pressed agency leaders on whether technology could reduce missed appeals and provide official transcripts; staff said rough automated transcripts exist but are not yet accurate enough to replace court reporters, and that IT is prioritizing CAMS work and recruiting developers.
Member Eng asked how close the agency was to producing hearing transcripts. Judge Koutre replied that some software can produce a "rough transcript" but "I'm not sure, by anybody's estimation at this point, it meets the level of accuracy that we would need to consider an official transcript." He said an official transcript would currently require a court reporter.
Member Wykowski and others asked whether the CAMS best-practices review would consider the governor's return-to-office requirement and its effect on CAMS efficiency. Judge Koutre said the trainers' review was planned before the return-to-office executive order and is focused on the technical and process aspects of CAMS, not employees' physical location.
John Camp Wed, the agency's chief information officer, told the board that IT is "working aggressively in completing the remaining CAMS initiatives" and is actively recruiting developers to support onboarding and remaining CAMS work. When asked about Salesforce dependency, he said the agency is "completely on our own" from Salesforce for current operations and that the team is assessing equipment and training needs tied to return-to-office implementation.
Board members also suggested text- or phone-based reminders for claimants and representatives to reduce missed hearings and filing deadlines. Chief information staff said they would "go back and look" at whether text reminders were feasible within the existing architecture and support arrangements.
Background and next steps: IT will prioritize CAMS initiatives already underway, recruit needed developers, and explore potential transcript workflows and automated reminders within the existing system architecture. Officials did not commit to a specific product for official transcripts and cautioned that accuracy remains a hurdle.
