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Council directs staff to study eliminating ACH/EFT utility transaction fees and report back
Summary
After questioning from council and public, staff agreed to research whether the city can stop passing a 43-cent ACH/EFT processing fee to utility customers and return with contract, cost and implementation options before the June billing cycle.
Vice Mayor Pontieri raised a policy question about the city's practice of passing a transaction processing fee to utility customers who pay via card or certain electronic payment methods. The current posted fees are 43 cents for ACH and a separate merchant-services fee for credit/debit card payments.
Council discussed whether removing the small ACH/EFT surcharge would encourage wider use of automated payments and whether the city or…
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