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Refuse contractor Flood Brothers apologizes for Cary billing and vows fixes
Summary
Flood Brothers told Cary trustees it missed a 45‑day billing batch and underbilled one cart size during a rate change; the company credited fees and described new quality controls.
Flood Brothers customer service manager Patrick Flood told the Village of Cary Committee of the Whole on May 20 that the company missed a special 45‑day invoice batch and underbilled one cart size during a contract rate adjustment, causing billing errors for some residents.
The missed mailings occurred after Flood Brothers moved invoice printing to an outside vendor, Flood said. "We sincerely value our partnership with the village and take full responsibility for the errors that…
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