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Richfield technology chief outlines 88% ticket closure, Chromebook pilot and new phone system
Summary
Technology Director Justin Steele briefed the board on staffing, device counts, ticketing performance and multiyear projects, including a Chromebook Plus pilot, a rebuild of Hoonuit (PowerSchool reporting), planned device refreshes and a migration to a RingCentral VoIP phone system.
Justin Steele, Richfield Public Schools— director of technology, told the school board on May 19 that his first full year in the district included an operational review and a set of projects planned for the coming year, and he outlined staffing, device and service metrics.
Steele said the IT team includes two full‑time Tier 1 technicians (plus one part‑time), two Tier 2 technicians, two Tier 3 technicians, an administrative assistant, seven stipend ed‑tech reps at school sites and four part‑time student interns who prepare devices over the summer. He described a summer internship program that ends with a Chromebook repair certification for the students.
On ticketing he reported SolarWinds records showing 2,096 existing or open tickets on Sept. 3 and 1,846 closed tickets during the…
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