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KPMG report to Board recommends customer surveys, tech modernization and project-management tools for Community Development Agency
Summary
KPMG briefed the Marin County Board of Supervisors on an organizational assessment of the Community Development Agency that recommends customer satisfaction surveys, a technology modernization roadmap, centralized project management tools and closer policy alignment with the county executive—s office.
Lede: Consultants from KPMG presented an organizational assessment Wednesday recommending the Marin County Community Development Agency adopt regular client-satisfaction surveys, produce a division-level technology modernization plan, strengthen project- and process-management tools and coordinate policy reviews with the county executive's office.
Nut graf: The KPMG review, based on more than three dozen interviews, benchmarking and analysis, identified 13 recommendations and a 24-month suggested implementation timeline focused on customer service, modernized permitting systems and clearer interagency coordination. CDA Director Sarah Jones told the board the agency…
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