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Austin Water unveils refreshed mission and five enterprise goals after yearlong community and staff engagement
Summary
Austin Water Director Shay Rawls Rolston and strategic planning manager Allison Ornat Sprigg told the committee on Oct. 22, 2025 that an enterprise strategic plan update produced new mission and vision statements and five high‑level goals — people first, service excellence, proactive infrastructure, community partnership and innovation — informed
Austin Water presented a refreshed enterprise strategic plan to the Climate, Water, Environment, and Parks Committee on Oct. 22, 2025 after roughly 14 months of staff and community engagement. Director Shay Rawls Rolston and Enterprise Strategic Planning Manager Allison Ornat Sprigg said the plan updates the utility’s mission, vision and high‑level goals to reflect climate, population and workforce changes since 2020.
Sprigg described the process and outreach: staff conducted an internal engagement phase with 575 staff survey responses and multiple listening sessions, convened a 20‑person…
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