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San Diego Community Power details payment-assistance options and automatic enrollment for eligible customers
Summary
San Diego Community Power said customers having trouble paying energy bills may qualify for existing assistance programs, can set up payment plans via My Energy Center and may switch to a service plan that the agency says yields about a 5% generation-rate discount versus SDG&E.
San Diego Community Power outlined options for customers having trouble paying electric bills, including continued enrollment in certain assistance programs, payment plans and an option to change service plans.
A San Diego Community Power staff member said customers who were enrolled in assistance programs with San Diego Gas & Electric before switching to San Diego Community Power remain enrolled automatically. "If you're having trouble paying your energy bill, there are several options to help," the staff member said. "If you were already enrolled in 1 of these programs with SDG and E before switching to us, you stay enrolled automatically." The staff member listed CARE, FERA, LIHEAP, Medical Baseline and AMP as qualifying or related programs.
The agency advised customers they do not need to reapply for those programs after the switch. "No need to reapply," the staff member said. The presentation also urged customers who need more flexible payments to set up payment plans or extensions through My Energy Center.
San Diego Community Power suggested a service-plan change as another option, saying its "power based plan provides an extra 5% discount on energy generation compared to SDG and E rates." The staff member also said the agency aims to support customers "through lower electricity rates or the right payment assistance resources." These statements were presented as guidance for customers; no regulatory action or vote was described in the transcript.
Practical details, including eligibility criteria, application steps and any program-specific dollar amounts or deadlines, were not specified in the transcript. The staff member directed listeners to the agency's bill and payment assistance web page for program details and enrollment steps.
