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City to purchase AI-powered nonemergency call automation system after staff pilot visits; three-year subscription approved
Summary
Commission approved a three-year subscription with Needle Inc. (dba Aurelian) for an automated nonemergency call-handling solution expected to handle up to 70% of nonemergency calls and provide multilingual support, transcription and integration with CAD.
The commission approved a three-year subscription contract with Needle Inc., doing business as Aurelian, to provide an automated nonemergency call automation and virtual assistant solution for the city’s public-safety dispatch center. The contract is structured as an annual subscription of $85,000 with a three-year not-to-exceed total of $255,000.
City staff presented the procurement after evaluating three proposals and an out-of-state site visit to a municipal…
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