Town administrator outlines digital modernization, staffing and facility updates

Town Administrator Nathan R. Bloomberg briefed the Select Board on administrative and operational updates, reporting that the town’s move to 48 Gardner Road is complete, staff workflows and Microsoft 365/SharePoint training are underway, and a package of digital tools under the hub-branding ("Hub Connect") is being rolled out to centralize permits, timekeeping and service requests.

Bloomberg said staff completed numerous backend workflows and that he plans to finish all staff-facing modules by the end of fiscal year 2026 so the town sustains a centralized record system and reduces operational risk from turnover. He described Hub Connect modules for permitting, inspections, timesheets and service requests and said the goal is to make resident-facing services easier while documenting town processes for continuity.

He also noted staff development: a treasurer/collector licensure completed by Mary in under two years, clerk training, and management-development courses he will attend. Major facility notes included completion of Elm Street paving and a delayed paving schedule for Bridal Street until spring because of culvert work and asphalt temperature requirements. Bloomberg said the town has begun compiling calendars and maintenance reminders for building mechanical systems and will add a facilities maintenance tracker in a later phase.

Bloomberg asked the Select Board to review the liaison-assignment framework he circulated and volunteered to refine the list with staff to avoid overwhelming departments with requests. He also provided a packet of commendation letters for staff that the board signed.