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City amends utility-billing support contract; public raises concerns about automation and customer service
Summary
The Clearwater City Council on May 15 approved a first amendment to the agreement with Whitlock Consulting Group, adding $173,812 for project-management services related to the city’s utility-billing system upgrade and bringing the contract total to $506,548.
The Clearwater City Council on May 15 authorized the first amendment to the agreement with Whitlock Consulting Group for project-management and professional services to support the city’s utility-billing system upgrade. The amendment adds $173,812 for the term July 1, 2025, through Dec. 21, 2025, bringing the total not-to-exceed amount to $506,548…
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