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Human services caseworkers report backlog, LIHEAP delays and new Maricopa County flex funds
Summary
Vista Del Camino's CAP office told the Human Services Advisory Commission on May 8 that staffing gaps and changes in state LIHEAP processing have produced a backlog of rent and utility applications; Maricopa County has allocated a housing stability flex program that gives Scottsdale access to $267,674 with 12 months of case management per client.
At the May 8 Human Services Advisory Commission meeting, Liz Hevenrich and other Vista Del Camino staff described a backlog of Community Action Program (CAP) applications, operational changes in LIHEAP processing, and a county-state funded housing stability flex program that provides time-limited case management and financial access for Scottsdale residents.
Hevenrich explained staffing and intake pressures in the CAP office: the office was temporarily down two caseworkers and reported a queue of 351 active applications — about 95 utility, 53 rent, two mortgage applications and 42 renewals. She said the backlog reflected both high demand and policy changes across multiple funding sources. Hevenrich said the office had filled one…
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