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Berrien County officials report lingering JWorx post‑go‑live problems and an 11‑month backlog in law‑enforcement reporting
Summary
County court and clerk staff told commissioners JWorx phase‑2 go‑live has produced ongoing interface, reporting and staffing problems; the county said manual workarounds continue while awaiting vendor patches and state interface completion, and staff warned of public‑safety risk from delayed reporting to state law‑enforcement databases.
County court and clerk staff updated the Berrien County Board of Commissioners on May 11 about continuing problems after the April 2024 phase‑2 go‑live of the JWorx court case management system.
Carrie Smitanka Haney and other court administrators described multiple technical and operational challenges that persist a year after go‑live, including incomplete interfaces to other systems, manual reporting burdens tied to Clean Slate and new reporting rules, and a backlog in reporting to the state criminal history/LEIN systems.
"Our application interface implementations continue to be an ongoing project that Chris, I, and the JWorx administration team spend a significant amount of time on with the vendor," Haney said. She told…
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