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Goodyear IT presents annual technology assessment; recommends 3-year laptop cycle, hybrid data-center strategy
Summary
City IT presented findings from a staff survey and an inventory of 67 applications, recommending consolidation of duplicative software, a shift to a three-year laptop replacement cycle, continued hybrid cloud use and an AI data guideline; no formal council action was taken.
Lisa Faison, Goodyear’s chief information officer, told the City Council at its May 5 work session that the IT department’s annual technology assessment will guide the city’s strategic planning and operational priorities.
The assessment, begun in early 2024, surveyed 640 city employees and reviewed 67 software applications to identify duplicative tools, security gaps and opportunities for automation. Faison said the survey produced a 17% response rate — about 109 staff — and an overall satisfaction baseline of 75% that the department will use to measure progress.
The assessment highlighted three near-term priorities: reduce duplicative software, increase systems…
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