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Downtown ambassador program helps visitors, connects unhoused people to services in West Palm Beach
Summary
The downtown ambassador program, run by the Downtown Development Authority with operator Block by Block, provides cleaning, wayfinding and safety services; ambassadors also coordinate with the city's homeless outreach team, the segment said.
The Downtown Development Authority's ambassador program, operated in partnership with Block by Block and the City of West Palm Beach, provides cleaning, safety and wayfinding services downtown and works with the city's homeless outreach team, the segment reported.
The segment included an account of an ambassador, identified as Alan Gonzales, escorting a couple to a lawyer's office, confirming the address and helping in Spanish. A program description in the broadcast said ambassadors include clean, pressure-washing and safety roles and emphasized the aim "to focus on making you feel welcomed in our downtown and letting you know that they're here to help you and assist you for anything that you need." The segment said ambassadors also try to help unsheltered people by offering resources and coordinating with the homeless outreach team.
A resident identified as Chris told the segment ambassadors have helped him find shelter and treatment in the past and said they continue to check on him. The broadcast presented the program as a daily presence that provides directions, picks up trash and assists businesses and visitors. The segment did not specify staffing levels, contract terms with Block by Block, costs to the Downtown Development Authority or program performance metrics.
