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Baltimore 9‑1‑1 center touts AI tools even as aging CAD system needs $13 million upgrade
Summary
Baltimore City’s 9‑1‑1 director told a City Council committee the call center has added real‑time transcription, translation and AI triage tools but continues to rely on a 13 million dollar, more than decade‑old CAD system that causes outages and manual workarounds.
Baltimore City’s 9‑1‑1 director told the City Council Public Safety Committee that 9‑1‑1 has deployed “real time call transcription and translation services” and other AI tools to speed call handling, even as the center relies on an aging computer‑aided dispatch (CAD) system that officials say needs replacement.
Tanya Reddick, director of 9‑1‑1 and fire communications, told the committee the center now displays live, word‑by‑word transcriptions on call‑taker screens and can activate translation “bots” for non‑English callers. Reddick said…
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