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Southaven approves customer portal contract with Tyler Technology for utility billing
Summary
Board authorized an amendment to the city’s contract with Tyler Technology to allow utility customers online access to consumption and bill dates; first‑year implementation cost $9,851 and recurring cost $3,551.
The Board of Aldermen approved an amendment to the city’s existing contract with Tyler Technology to provide utility customers online access to consumption data and bill dates.
City staff said the first-year cost for implementation, including project management, is $9,851; recurring annual costs were listed as $3,551. The utilities director, Ray Humphrey, was authorized to sign for approval on behalf of the utilities department.
Alderman Payne moved to authorize the contract amendment and Alderman Hoots seconded; the board approved the measure by voice vote with no recorded opposition. Staff described the software as ancillary to the existing Tyler service and said implementation costs include project management.
The meeting record did not include a proposed launch date, data‑sharing specifics or whether recurring costs will be covered by rate revenue, a dedicated fund, or general fund support.
