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City opts for real‑time dashboards and 311 overhaul as libraries absorb higher janitorial and security costs
Summary
Officials briefed the Budget Committee on a multi‑year IT roadmap for real‑time financial and service dashboards tied to 311, and library officials explained higher materials-and‑supplies costs reflecting a new citywide janitorial contract and expanded security at some branches.
Finance and executive staff told the Budget Committee the city is investing in financial and operational dashboards to give council members and department leaders near‑real‑time visibility into grants, expenditures and service requests. Tanika Jennings, deputy CFO, said the finance team is building dashboards that will show grants, reimbursements and operating metrics “at a click of a finger,” and the IT office will integrate those tools with a broader enterprise migration to a cloud platform over the next 12–24 months.
Council members repeatedly pressed for 311 improvements and single, shared terminology and ticketing workflows so…
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