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Pennington County treasurer says 605Drive conversion, staffing and phone queuing drive delays; county planning technology fixes
Summary
The county treasurer told commissioners a statewide motor-vehicle system conversion ("605Drive"), incomplete record migration and limited state support are causing slower title turnovers, longer mail processing and dropped phone calls; the office outlined fixes and staffing needs ahead of a move to a remodeled concourse.
Pennington County Treasurer Annette Brant told the Board of County Commissioners on May 6 that a recent statewide motor-vehicle software conversion (605Drive) has created record- and workflow issues that are lengthening title-transfer processing times and mail turnaround, and producing long phone queues that sometimes disconnect callers.
Brant said the county’s previous system used a barcode linked to driver license records; the new platform changed record formats and some data did not migrate cleanly. As a result, some title records must be corrected…
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