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Residents urge caution on Escambia County Flex transit pilot, saying paratransit access is unclear
Summary
At a public forum, residents with disabilities said a Flex transit pilot and related communications have created confusion about paratransit service, who to call and whether apps are accessible; a commissioner promised follow-up meetings and review.
Residents and advocates told the Escambia County Board of County Commissioners at a May public forum that a new “flex transit” pilot is creating confusion and leaving people with disabilities without reliable paratransit service.
Carolyn Groley, a resident and disability-advocacy speaker, said the pilot’s rollout included conflicting letters and directions and that the service app is not accessible to some users. “It is not accessible to people in Tampa either,” she said, describing similar problems she…
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