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Commissioners approve SOP for new 9-1-1 'rich media' capabilities
Summary
Morgan County approved standard operating procedures for newly acquired rapid-deploy and call-handling technology in the county's 9-1-1 center and authorized an agreement labeled Rich Media SOPs.
Morgan County commissioners on May 5 approved standard operating procedures to govern newly acquired technologies at the county's 9-1-1 center.
A 9-1-1 center representative told the board the dispatch center has recently acquired RapidDeploy and is closing out the Carbyne call-handling system project; staff recommended SOPs to outline permitted and appropriate uses of the new capabilities. The board moved to approve the Rich Media SOPs and did so by voice vote.
Why it matters: new call-handling and rapid-deploy capabilities can change how emergency information is received and routed. The SOPs are intended to set consistent usage standards and protect appropriate data-handling and dispatch practices.
Decision and next steps
The board approved the SOPs. Staff will implement the procedures at the 9-1-1 center and train personnel on the new systems.
