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Survey finds steady resident satisfaction; council directs staff to integrate continuous feedback via city app
Summary
The city's 2025 resident and business surveys returned similar net promoter scores to prior years (residents NPS 46, businesses NPS 54). Council received the report, asked staff to explore continuous, transaction‑level feedback through the El Segundo Connect app, and agreed to pilot more targeted point‑of‑service surveys next year.
City staff presented the results of the 2025 resident and business surveys May 6 and the council voted to receive and file the report and to direct staff to pursue more continuous, transaction‑level feedback via the city app.
Deputy City Manager (presenting) said the surveys were the eighth annual effort and that resident net promoter score (NPS) was 46, in a range the presentation described as "great;" business NPS was 54. The presenter…
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