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Santa Fe Springs officials say incorrect April water bills sent to half the city; revised bills issued, no penalties
Summary
City staff told the council that an April 23 billing error from a new utility system produced incorrect invoices for half of Santa Fe Springs; city reverted to average billing, mailed revised statements and will credit customers who already paid.
Santa Fe Springs officials told the City Council that an incorrect water bill mailed April 23 affected roughly half the city after a recent conversion to a new billing system. Staff said the city reverted affected accounts to average billing, mailed revised statements, will issue credits to customers who already paid and will not assess penalties or interest.
The error arose during a transition to a new computer billing system, city staff said. “If you received a bill in April, it…
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