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Technology committee refines Southborough strategic plan; urges metrics, school outreach and security roadmap
Summary
The Town of Southborough Municipal Technology Committee reviewed its multi‑year technology strategy, recommended focusing on a smaller set of strategic metrics (citizen experience and employee/school admin), added AI and data integration to guiding principles, and asked members to collect departmental inventories and submit top metric priorities.
The Town of Southborough Municipal Technology Committee on May 1 reviewed its technology strategic plan, updating guiding principles, technology trends, top pain points and proposed metrics while asking committee members to return recommended metric priorities.
Angela, a committee member who led the presentation, read the document’s guiding principles aloud: “evaluate all technology from a customer first vantage point,” “adopt a cloud first approach for all services and applications,” “create a shared service model of core functionality across departments,” and to “evaluate all technology options for data privacy and security.” Angela told the group the strategy — roughly three years old — needs modest updates and clearer implementation priorities.
Members recommended adding explicit references to data integration and artificial intelligence to the principles. Yascha and other members…
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