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Committee debates constituent-services tracking; staff asked to request memo from city ombuds office
Summary
Members reviewed a draft process for acknowledging and tracking constituent complaints and recommendations, discussed existing tools such as SeeClickFix and 311, and directed staff to request a memo from Monique Claude’s office describing department procedures.
Committee member Brian presented an issue paper proposing a structured process for citizen feedback: timely acknowledgement of complaints, classification of input (general concern, specific action, policy change), designation of a responsible staff member to develop an action plan, and scheduled follow-up check-ins to close the loop.
City staff described existing mechanisms: SeeClickFix…
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