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County officials ask BOE to set metrics, expand training and separate complex appeals from routine calendars
Summary
Assessors and clerks told the BOE work group that clearer metrics, higher board member qualification standards and separate tracks or dockets for complex commercial appeals would reduce delays; Santa Clara and other counties described local best practices.
County officials and clerks urged the Board of Equalization to develop standardized metrics, expand statewide training for board members and consider separate tracks for complex, high‑value commercial appeals so routine residential hearings are not delayed by multi‑day cases.
Lawrence Stone, a county assessor who advises Santa Clara County’s AAB practices, told the BOE, “what gets measured gets done,” and recommended standardized time metrics for…
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