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Los Angeles County says tech, training cut appeals backlog and boosted online filings
Summary
Los Angeles County Assessment Appeals Board officials told the Board of Equalization work group that a 2022 process-improvement program, training, scheduling analytics and IT changes reduced backlog, increased online appeals and shortened scheduling times, though complex cases and staffing gaps remain.
Los Angeles County officials told the Board of Equalization work group that county reforms since 2022 have substantially shortened scheduling times for assessment appeals and increased electronic filing, but a sizable share of remaining cases are complex and require multi‑hearing attention.
Jennifer Tran, deputy executive officer for the Los Angeles County Assessment Appeals Board, said the county combined training, scheduling analytics and IT changes after hiring a consultant in 2022 to address a backlog and process inefficiencies. “After publishing a video tutorial on how to file an appeal electronically, nearly 50% of the total applications received are now filed…
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