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Licensing counts posted; household mover exam pass rate rises and testing to go computer‑based
Summary
The bureau reported registration and license totals across program areas, announced an increase in household mover exam pass rates after a revision, and set May 1 as the target date to move the mover exam to computer‑based testing with immediate results for examinees.
Bureau staff presented licensing totals across program areas and said changes to the household mover exam raised the pass rate substantially; the bureau also plans a public application workshop and a move to computer‑based testing.
Avra Wallace Scholl, who presented licensing statistics, reported totals for the fiscal year: 20,788 electronic and appliance registrations (including 11,530 service contract sellers), 23,187 household furnishings and thermal installation licenses, and 1,004 active household mover permits with 94 permits issued in the 2019–2020 year presented.
On examinations, Jacqueline Castro said the bureau and vendor PSI administered 107 household mover exams for the fiscal year so far and that the revised exam’s passing rate rose from 64% to 89%. The bureau is transitioning from pencil‑and‑paper to computer‑based testing with a target effective date of May 1; examinees will receive results immediately after completion and licensing staff will have instant access to results. The bureau also plans a household mover application workshop on March 26 in Irvine to walk applicants through the licensing process.
Why it matters: higher pass rates and faster, computer‑based test results aim to reduce licensing friction for movers while maintaining competency through the revised exam and references to tariff materials.
Council members asked about practice exams and the scope of certain low‑count license types such as sanitizers; staff explained sanitizers generally cover businesses renting hospital beds and used‑mattress sanitizing operations.
Ending: Staff encouraged prospective applicants to attend the March workshop and said application and workshop details are posted on the bureau website and promoted via social media and investigator outreach.
