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Bureau reports 926 active movers, 51 permits issued; enforcement and tariff revisions underway
Summary
Advisory council heard licensing totals, exam updates, enforcement figures and plans for tariff and enforcement rulemaking affecting household movers.
The Bureau of Household Goods and Services told its advisory council that 926 household movers currently hold active licenses and that 51 household mover permits have been issued since the program’s launch.
"The bureau has issued 51 household mover permits," Jacqueline of the licensing unit told the council. She added that 89 exams had been taken since July 2018 with a 67 percent passing rate and that testing is being delivered by PSI in Southern California and by the bureau in Northern California.
Why it matters: the household movers program is newly active; licensing, examinations and the maximum-rate tariff affect consumer protections and how movers bill for services. The bureau said it is running workshops to help applicants with a revised online application and plans regular publication of quarterly revenue reports.
Enforcement and complaints: Alda, a special investigator, reported 205 household mover cases currently under investigation and 42 investigative letters issued for failure to cease and desist that may lead to administrative citations. She said 28 hold-hostage situations had been resolved and two investigative subpoenas were issued in the period reported. Winston, a compliance analyst, presented complaint volumes and said the bureau had opened and closed substantial numbers of cases across program areas; the bureau has also ordered telephone disconnects and issued citations when warranted.
Tariff and rulemaking: council members discussed the updated maximum-rate tariff and encouraged earlier, simpler publication; bureau staff said they will streamline the process to publish the revised tariff earlier each year. The bureau is developing a May rulemaking submission for enforcement authority changes and plans separate rulemaking for tariff adjustments.
Next steps: staff will provide sample revised exam materials to the council and quarterly revenue totals in future reports. Enforcement staff will be asked to brief the council on citation outcomes at a forthcoming meeting.
