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LaSalle County IT secures $71,057.58 AT&T credit after billing errors; third‑party management considered
Summary
IT staff said a long-standing AT&T billing dispute produced a $71,057.58 credit; the department described repeated billing errors and said third‑party billing managers could clean bills but usually at higher line costs.
At the May 20, 2025 IT and Central Services Committee meeting, John (IT staff) told members that after 14 months of disputes and two complaints to the Better Business Bureau, AT&T issued a $71,057.58 credit for prior billing errors.
"We received a credit of $71,057.58, which now puts us on the credit side by a couple thousand," John said. He described long-running problems with AT&T billing that required persistent…
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