Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Volunteers tell Lancaster County commission FirstDue incident reporting remains unreliable after years of problems
Summary
Commission members and volunteers described repeated failures and a confusing interface in the FirstDue incident reporting system, saying some reports take hours to complete and that attempts to split departments or otherwise simplify entry were unsuccessful. Staff said they would add the issue to next month's agenda for follow-up.
Members of the Lancaster County Fire Commission and volunteer representatives spent part of the meeting describing persistent problems with the FirstDue incident reporting system that some volunteers said have lasted "2 and a half, 3 years."
A volunteer described the process as a "labyrinth," saying forms reset and pages change colors during entry, which can turn a short report into a multi‑hour task. "It's very aggravating.…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
