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Staff describe property-enforcement outcomes and demonstrate city ‘Report a Concern’ web and mobile tools
Summary
City staff reported follow-up enforcement at problem properties, closure of multiple licensing cases and demonstrated the acnj.gov 'Report a Concern' web form and smartphone app, which uses GPS and provides a tracking number and status updates.
City licensing and inspections staff reported enforcement outcomes at multiple properties and demonstrated a new web and mobile "Report a Concern" tool on the city website.
The nut graf: staff said aggressive enforcement at 510 North New Jersey produced improvements that converted the structure into a functional two-unit building; furniture left at 1129 Drexel Avenue was removed the following day; and staff demonstrated the online report-a-concern workflow and phone apps that allow residents to attach photos, set a location and receive an RAC tracking number with status updates.
Details the staff provided included that the city intends to post contract information to address outstanding trash-collection concerns and residents can call the office to report service problems. Licensing and inspections statistics shown in the presentation included 61 reported concern cases during the March 5–April 30 period (with 95.16 percent responded to within 24 hours during that interval) and a total of 425 case closures when including prior-period cases. The top three concern types for licensing and inspections were listed as exterior violations (253), debris on property (95) and interior housing violations (49). Public Works top concerns included 12 traffic-light issues, 10 street-light issues and 10 recycling-bin issues, according to the slides shown.
The app demonstration (available at www.acnj.gov) showed a homepage icon leading to a web form and phone apps for Apple and Android. The app uses the phone’s GPS to set location, allows users to choose a concern type from a dropdown, upload photos and receive status messages as the city processes the report.
