Counties report progress and persistent delays in assessment-appeals process; LA County details tech, training fixes

Los Angeles County officials told a state Board of Equalization work group May 20 that a two‑year push on training, digitization and scheduling analytics cut the time to schedule new assessment appeals and boosted online filings — but clerks and assessors from large, medium and small counties said continuances, mass professional filings and lack of permanent staff still cause delays statewide.

Jennifer Tran, deputy executive officer for the Los Angeles County Assessment Appeals Board, credited a multi‑phased business process improvement program and IT updates for quicker service and fewer continuances. “After publishing a video tutorial on how to file an appeal electronically, nearly 50% of the total applications received are now filed online,” Tran said, adding that new scheduling strategies reduced the average time to schedule a new application from about 10 months to roughly five months. Tran told the work group LA County published video tutorials that have received nearly 15,000 views and that by March 2025 nearly 80% of the 2021–22 backlog had been closed or finalized.

Why it matters: assessment appeals involve multiple local offices — clerks of the board,…