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Boston consumer affairs division cites recoveries, AG grant and language‑access work but remains small
Summary
Boston's consumer affairs division said it recovered $325,000 for residents in 2024, received a $94,000 grant from the attorney general's office, expanded mediation to Everett and added a third multilingual consumer advocate, but the division remains compact and refers legal matters to the AG where appropriate.
The Boston City Council heard April 29 that the city’s consumer‑affairs unit recovered $325,000 for residents in 2024, operates with small staff and relies on a state grant and partnerships to carry out mediation and consumer education.
Kathleen Joyce, executive director of the mayor’s Office of Consumer Affairs and Licensing, told the committee MOCAL’s consumer affairs division received a $94,000 grant from the Massachusetts Attorney General’s office for local consumer aid and that the office recovered $325,000 for Boston…
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