Two Rivers staff outlines role of new community service officer, urges formal reports to dispatch

Two Rivers staff described the duties of Jessica Rogers, the city’s newest Community Service Officer, and urged residents to make formal reports through the police department so code and nuisance issues can be routed correctly.

City staff said Jessica Rogers handles “those duties that nobody else wants to do in the city of Two Rivers,” including neighbor disputes, yard maintenance complaints, vehicle-in-yard issues and related low‑level code enforcement. A staff member told residents, “If you call our non emergent Two Rivers Police Department line that goes straight to dispatch,” and dispatch will determine whether to send a police officer or a code enforcement officer.

The staff member said reporting via Facebook alone is not sufficient: the city can act only on complaints that are formally reported to the department. The transcript records one parking citation tied to a complaint and several false alarm calls at a residence; otherwise officials said they had not seen a pattern of increased criminal complaints connected to the neighborhood concerns discussed.

Residents raised a separate short‑term rental dispute described as a back-and-forth harassment complaint that city staff characterized as comparable to a typical neighbor dispute rather than a police matter. Officials recommended contacting the police nonemergency line for repeated or escalating issues so the department can triage and assign either a code enforcement officer or a patrol officer.

City staff also asked residents to report issues directly rather than only posting on social media, so the city can generate dispatch records and follow up. The city did not announce any new code enforcement ordinance changes during the discussion.