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Language and Communications Access office highlights departmental plans, tech and training as demand grows
Summary
Jennifer Robert Wong of the Office of Language and Communications Access told the Ways and Means committee the office funds interpretation and accessibility citywide, has 13 full‑time staff, has trained more than 4,000 city employees, and is building a multilingual dashboard and device program to expand access.
Jennifer Robert Wong, representing the City of Boston’s Office of Language and Communications Access (LCA), told the Ways and Means committee that LCA serves as the city's centralized funder for interpretation, translation and accessibility technology and has expanded services as demand rose.
Wong said the office has 13 full‑time staff and two interns, and that LCA has “trained over 4,000 employees.” She described three core uses of LCA operating funds: comprehensive language services (contracts for…
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