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GovOps describes GenAI call-center assistant and a state-hosted digital assistant pilot
Summary
Secretary of Government Operations Nick Maduras described proofs of concept using generative AI in call centers and a secure state digital assistant pilot to help state employees summarize and analyze data without state data leaving secure cloud environments.
Nick Maduras, California’s secretary of government operations, described ongoing generative AI proofs of concept across state agencies and a pilot of a state-hosted digital assistant that keeps state data inside a managed cloud environment.
Maduras said eight proofs of concept have run across state departments since the governor’s generative AI executive direction in 2023. One tool developed for the California…
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