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Finance director presents third‑quarter report; town says utility billing migration caused temporary billing delays
Summary
Finance Director Jonathan Montoya presented the town’s third‑quarter financial report on April 21 and said the town is finalizing March closeout while staff complete a migration to a new ERP system; staff also said an ERP‑related utility billing conversion created errors that are being corrected and that late fees are temporarily suspended.
Finance Director Jonathan Montoya reviewed the town’s third‑quarter financial report for the period ending March 31 and told the council the town’s fiscal position is broadly comparable to last year but that the enterprise migration to a new financial system has temporarily disrupted routine billing procedures.
Quarterly highlights: Montoya said general‑fund revenues were roughly 85% collected at the quarter and that expenditures were about 58% of budget for the year to date. He provided a fund‑by‑fund snapshot covering general, special revenues, capital projects, water, wastewater and landfill enterprise funds, and said tentative ending cash balances will be finalized after March close‑out in the new ERP system.
ERP migration and billing delays: Manager Lupe Martinez and Montoya explained the town is migrating from ERP 9 to ERP 10 and that staff had to perform manual reconciliations and adjustments while the new financial reports are finalized. That migration affected utility billing: staff reported errors affecting several hundred bills that required manual correction; town staff temporarily paused the email billing feed and are working with the software vendor and the utility‑billing team to reconcile reads, correct consumption values and issue accurate statements.
Customer guidance: Staff said they are suspending late fees and penalties for the affected period and encouraged customers to make routine or customary payments while the town resolves postings. “We can fix them right away. And we’re working with Tyler to see why they’re even happening,” Montoya said, referring to the software vendor. Town staff said they expect to resolve outstanding errors and issue accurate bills in the coming days.
Budget next steps: Manager Martinez said departments will submit budget worksheets and the town will use third‑quarter numbers as a basis for the FY26 budget; a special budget workshop is scheduled and council will receive department budgets ahead of the May 12 workshop.
Ending: Montoya said the audit presentation is scheduled and that the March close and final adjustments will be incorporated before official state reporting; staff asked council to note the ERP migration’s operational impact while they complete manual reconciliations.
