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County emergency communications director details $17.9 million budget, NextGen 911 and radio upgrades
Summary
Jeff Smith, director of Emergency Communications, presented call volumes, staffing and a multi‑year technology package that includes NextGen 9‑1‑1 routing and a county radio system replacement financed by dedicated funds.
Jeff Smith, director of Emergency Communications, told the council the department handled tens of thousands of emergency calls in 2024 and outlined a multi‑year capital program to modernize 9‑1‑1 infrastructure and the county radio system.
Smith said there were 128,601 9‑1‑1 calls placed countywide in 2024; of those the county center answered 36,872 police‑related 9‑1‑1 calls and transferred roughly 39,127 to fire and EMS PSAPs. The department manages six primary public safety answering points (PSAPs) and a secondary PSAP that handles fire and EMS dispatching.
Planned projects described by Smith included: a $6.4 million phone/hardware refresh across PSAP data centers (the county share ~ $3.7…
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