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Council refers utilities billing procedures to committee after councilmember and public concerns
Summary
Council directed the matter of billing office procedures and payment options to a committee after councilmembers and members of the public questioned a change limiting partial payments and discussed new kiosk payment options.
Lorain City Council on May 5 voted unanimously to refer discussion of the utilities billing office’s administrative procedures to a committee after councilmembers and residents raised concerns about changes to payment options and collection processes.
Why it matters: The billing procedures affect water service customers and how residents can make payments — including whether partial payments are accepted, how payment plans are handled and where cash payments can be made.
Councilmember concerns and public comments
Councilmember Miss Minkowski said members of the Sewer and Water Advisory Board…
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