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University of Utah expert tells municipal officials conflict is normal, urges training
Summary
Dania, director of the Environmental Dispute Resolution Program at the University of Utah, told municipal officials at a Utah League of Cities and Towns event that conflict is a normal part of public work and recommended conflict-competence training after a statewide needs assessment found officials want more skills.
Dania, director of the Environmental Dispute Resolution Program at the University of Utah’s Wallace Stegner Center, told municipal officials at a Utah League of Cities and Towns event that conflict is a normal part of public work and municipal leaders would benefit from structured training to manage it.
Dania said the program conducted interviews with officials across the state and surveyed the league’s membership while developing training for municipal officials. “I like conflict. I work a lot on conflict. That's what I do,” she said, summarizing the program’s focus and findings. She said many officials learn conflict management on the job and expressed a strong interest in…
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