Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the One Call Reporting Schedule topic
No spam. Unsubscribe anytime.
Board approves revised schedule for one-call centers’ reports, asks for goal tracking and outreach updates
Summary
The California Underground Safety Board voted to let regional notification centers present metrics on a quarterly rotating schedule and directed staff to require targeted updates: outreach plans, progress on EPR/no-response tracking, and notice of anomalous statistics.
The California Underground Safety Board voted unanimously April 15 to adopt a modified reporting schedule for the regional notification centers (RNCs) and attached additional expectations for what the centers should include in future submissions.
Staff presented a proposed schedule that reduces the frequency of full metrics presentations while keeping annual and quarterly snapshots. The board amended the motion to ask centers to highlight irregularities and to provide regular updates on education and outreach activities and specific performance goals, notably tracking of EPR no-responses.
Motion and vote: Member Charlene (mover) proposed that the RNCs modify the structure of their presentations as staff recommended and include monitoring of key metrics and upcoming education activities; another board member seconded. The roll call recorded the motion as passing by unanimous vote.
Why it matters: The change was presented as a workload and efficiency measure. RNC representatives said preparing frequent, large slide packets took staff time they would otherwise use for direct outreach and operator support. Board members agreed the centers should report less frequently but requested a short set of flagged items be presented whenever there is an anomaly, such as a spike in no-responses.
What the board directed staff to do: Staff will work with the two RNCs to implement the new schedule, and the board requested that the quarterly reports include the centers’ outreach calendars, progress toward call-center goals (for example, reductions in no-responses), and explanations for any metrics outside historical norms.
Ending: The board approved the revised schedule with the additional reporting expectations; staff and the RNCs were asked to return with implementation details at future meetings.
