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One-call centers report sharp rise in automated "no response" messages after Jan. 1 EPR change; outreach continues
Summary
USA North 811 and Dig Alert told the California Underground Safety Board that an automated electronic-positive-response (EPR) no-response feature launched Jan. 1 has produced a large spike in system-generated "no response" messages, while outreach and training efforts continue statewide.
At the April 15 meeting of the California Underground Safety Board, representatives from the state’s two regional notification centers — USA North 811 and Dig Alert — reported a marked increase in automated electronic positive-response (EPR) “no response” messages after a system change that took effect Jan. 1, 2025.
James Wingate, marketing and outreach lead for USA North 811, told the board the auto no-response functionality is producing large volumes of system-generated messages to members who fail to provide a required EPR. “If the ticket life is 28 calendar days,” Wingate said, “the first no response would come at the legal start date if they haven't provided EPR…
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