Transportation Commission renews four taxicab company permits, asks staff to follow up on service and training

The Transportation Commission on April 23 voted to recommend two‑year permit renewals for four taxicab companies operating in Madison.

Yan (Yang) Tao, director of the city's Traffic and Parking Division, reviewed the two‑year licensing cycle and staff findings. He said staff reviewed vehicle maintenance practices, driver rest periods, complaints, safety data and rates. Union Cab and Madison Taxi (Affiliated Carriage System) were among the regular taxi firms represented; specialized contractors that provide paratransit and school transport were also included.

Commission members asked whether taxi companies may charge variable or surge rates; Union Cab told the commission that city ordinance requires published rates and advance notice of changes, and variable pricing is not allowed without following rate‑change rules. Commissioners raised concerns about sensitivity and accessibility training after reports of negative interactions, particularly with riders who are blind or have disabilities. Staff said complaints go to contractors for follow‑up and suggested using the customer service email (mymetrobus@cityofmadison.com) for issues; company and Metro representatives present offered to coordinate training and follow‑up.

A motion to recommend the two‑year renewals passed by unanimous consent. Staff and companies said they will report back on the accessible vehicle grant (three accessible cabs entered service in January) and on planned training and complaint follow‑up.