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Cleveland Heights committee reviews proposal to repeat resident satisfaction survey
Summary
The Cleveland Heights Public Safety and Health Committee on April 22 heard a proposal from Ryan Murray of the ETC Institute to administer a new iteration of the city—s resident satisfaction survey, aiming to replicate and extend surveys the firm conducted for the city in prior years.
The Cleveland Heights Public Safety and Health Committee on April 22 heard a proposal from Ryan Murray of the ETC Institute to administer a new iteration of the city—s resident satisfaction survey, aiming to replicate and extend surveys the firm conducted for the city in prior years.
The proposal is intended to produce comparable trend data — including comparisons to 2014, 2016, 2018 and the city—s last full survey in 2020 — and to help council and staff track public-safety and other service priorities over time.
Murray told the committee ETC would treat the project as an iteration of prior work, using multimodal administration (mailed paper surveys with reply envelopes, an online questionnaire, phone follow-up and targeted social media advertising) and demographic benchmarking against U.S. Census data. He said the…
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