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Utility billing staff outlines plan to move to monthly billing, boost e-billing and keep staffing flat
Summary
Utility Billing presented FY26 operating metrics and a plan to move from biannual to monthly billing, increase electronic billing adoption and absorb costs without new personnel while proposing customer-facing improvements such as a lobby kiosk and extended service hours.
Utility Billing representative Alpha Rodriguez told the Nampa City Council that the department plans to move from biannual statements toward monthly billing, increase electronic billing adoption and keep staffing levels unchanged while shifting hours to serve customers more hours daily.
Rodriguez summarized the unit’s mission to “provide the highest quality customer service by processing bills efficiently, timely, and above all, accurately,” and listed this year’s results: about 75,250 accounts built, more than 142,000 payments processed, over 21,000 phone calls…
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