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Tooele County managers report progress and lingering work on URS, payroll reconciliation after Tyler software conversion
Summary
County staff told the council they have largely reconciled a problem-plagued human-resources/finance conversion to Tyler software, corrected several underpayments to employee URS accounts, and implemented controls; outside auditor Squire is reviewing the remaining items.
Tooele County managers and staff reported substantial progress reconciling retirement and payroll records after the county moved to new financial and HR software, but they said a small number of legacy discrepancies remain under outside review.
County Manager Andy Welch and HR/finance staff briefed the council on a multi-month effort to align the county’s Tyler enterprise software with records held by Utah Retirement Systems (URS). The transition produced a suite of implementation issues — missing deductions, access-level problems, and reconciliation gaps in the county’s 176 fund — that staff, an outside audit firm (Squire), and URS worked to correct.
Staff described the fixes completed and cited three categories of employee-restoration payments uncovered and addressed during the review: a roughly $31,000 payment made to restore retirement contributions for three employees who were on deployment; a separate catch-up for about 28 employees that averaged roughly $70 each (total reported as approximately $1,960) identified and corrected after the county resumed submitting retroactive contributions; and small amounts (about $1,100) related to URS loan-processing and other implementation errors. County staff said they have contacted affected employees and are working with URS to ensure accounts are made whole.
Officials said operational changes are in place to prevent recurrence: staff limited high-level access into URS, hired payroll personnel with broader accounting experience, and set up weekly reconciliations tied to a PDF report from URS that identifies employee election changes. The county is also awaiting a planned URS system update this fall that staff expect will improve data verification and reporting.
Treasury and auditor staff said the county’s bank reconciliations and a previously outstanding set of line items tied to the 176 fund are largely resolved after an inventory of variance items and a series of journal entries. The treasurer credited intensive cross-department collaboration and singled out Carrie Mosling (treasurer’s office) and departmental staff for time-consuming work tracking cents and transactions.
An outside auditor, Squire, is reviewing the reconciled files; staff said they have provided the requested documentation and are awaiting additional questions as Squire schedules work. Council members thanked staff for the effort and emphasized the need for redundancy and improved intra-department communication. County staff also noted a separate technical error in the Tyler configuration (a checkbox setting that caused state income tax calculation differences) that has been corrected.
No formal action or vote was required on the report; staff said the county has implemented process and staffing changes and will continue to work with Squire, URS, and software vendors to close the remaining items.
