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Airport staff say personal service makes Provo travel experience
Summary
Airport staff emphasized that people — from TSA agents and concession workers to patrolling officers — are the key factor shaping travelers' impressions of Provo.
Airport staff said personal interactions — from Transportation Security Administration agents to concessions workers and patrol officers — are what make the travel experience in Provo stand out.
Airport staff member 1, an airport staff member, said, "You know we have a lot of things that are special about the experience here in Provo. It's smaller, it's it's more convenient, it's faster. Our airline partners offer an amazing product, but I think the 1 thing that people…
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