BayPoint Technology pitches managed IT service for Village of East Canton; council to consider costs and impact on local IT support

BayPoint Technology representatives presented a proposal for managed IT services to the Village of East Canton council, outlining 24/7 monitoring, endpoint detection and guaranteed on‑site response and saying the package would cost roughly $18,000–$20,000 per year with a one‑time onboarding fee.

John Sclaire, a BayPoint Technology representative, told the council the company identified cybersecurity and reliability weaknesses during a recent walkthrough at Village Hall. "What we saw here was overall lack of robust cybersecurity," Sclaire said, adding that some police department computers were left unlocked and that the village lacked a firewall. He said BayPoint would provide managed detection and endpoint detection and response tools along with a help desk and remote monitoring.

The company described its guaranteed on‑site response time as four hours for issues that cannot be resolved remotely and said technicians in Medina typically achieve same‑day on‑site arrival. According to the proposal presented at the meeting, BayPoint would provide a 24/7 help desk with a 15‑minute response time for tickets, CJIS‑certified technicians and assistance drafting security and privacy policies.

Council members pressed for cost details and how the service would interact with existing village IT help. Sclaire said the annual cost would be in the neighborhood of $18,000–$20,000 and that there is a one‑time onboarding fee (described during the meeting as about $1,000) and a per‑endpoint fee (cited as roughly $70 per endpoint). He said the village's tablets and police department endpoints would be included in the proposal. The presenter added that new equipment purchases would be billed separately.

Council members asked whether the proposal would affect the village's current web contractor, Bill Webb. A council member asked, "Is this going to impact Bill's position or what he does in any way?" The meeting record shows the answer clarified that Webb handles the village web site specifically and that BayPoint's services would apply to broader IT support and monitoring rather than replacing the web contractor's role.

Funding was discussed briefly; Sclaire said the recurring cost would come from the general fund. Council members said they would discuss the proposal and compare it to other options. At least one council member suggested following up with alternate vendors for comparison. The council did not take action on the proposal at the meeting; staff and council said they would review the written proposal and print copies provided by BayPoint before making a decision.

BayPoint left copies of the proposal with village staff and offered to answer follow‑up questions. The matter was listed for further consideration rather than immediate approval.